About Our Jewelry
Q: Where are your pieces made?
A: All our jewelry is crafted in various places, our ethos is to work with artisanal jewellers as well as larger suppliers but we always aim for the highest quality standards.

Q: Do you offer custom-made jewelry?
A: Yes. Contact us to discuss your design ideas and requirements.

Purchasing and Orders
Q: How can I place an order?
A: Orders can be placed through our website.

Q: Do you offer financing or payment plans?
A: No, we currently do not offer any financing options.

Q: Can I change or cancel my order?
A: Orders can be changed or canceled within 24 hours of placement. For bespoke pieces, please contact us as soon as possible.

Shipping and Delivery
Q: Do you ship internationally?
A: Currently, we only ship within the UK. We plan to expand our shipping options in the future.

Q: How long does delivery take?
A: Standard delivery takes 3-5 business days. Express options are available at an additional cost.

Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of purchase, provided the items are unworn and in their original condition.

Q: How do I process a return or exchange?
A: Contact our customer service team, and they will guide you through the process.

Care and Maintenance
Q: How should I care for my jewelry?
A: We recommend regular cleaning with a soft cloth and storing pieces in a dry place. Avoid exposure to chemicals.

Contact and Support
Q: How can I contact you?
A: Reach us via email at admin@truegems.co.uk